16 Aug Are all home warranty companies lousy?
I’m in a bit of a situation. Some quick background: my home has been on the market about 300 days. I’ve owned it for 4.5 years and have had a home warranty with American Home shield the entire time bc the central AC was very old. Three weeks ago, the unit started struggling to keep up, so I used my warranty for the first time. Repair guys came out and thought they fixed it – it worked a couple of days and then quit again. Called home warranty, they recalled the guys back out and they added Freon this time (out of pocket for me since it’s not covered). Same story. Works a couple of days then quits again. I call home warranty again and they recall the same guys again. This time the guy says the unit is shot (dead compressor) and they need to replace the whole thing. Home warranty is now denying their diagnosis and trying to find a 17 year old Trane OEM compressor to attempt to repair the unit rather than green light the replacement.
By some miracle, buyers came through (when the house was 85-90 degrees inside), fell in love and made a full price offer that we accepted. Obviously contingent on the AC being repaired. Their inspection is a week away and I can’t get American home shield to do anything in a timely manner. Any tips from you guys with experience dealing w warranty companies? I’m at my wits end.